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Return and Refund Policy

Valid returns to return an item
  • Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
  • Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
  • Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only
Conditions for Returns
  • The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
  • The product must include the original tags, user manual, warranty cards, freebies and accessories
  • The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Daraz packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box
Exchange Policy
  • Incase if you don't like the product and want to exchange with another one, make sure to tell us with in 2 days of order shipped.
  • Price higher or Lower - This will be blanced through the process.
Refunds Policy

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. Once we have received your product (2-3 working days) and it has undergone a quality control (1-2 working days), the expected refund processing times are as follows:

Payment Method Refund Option Refund Time
Cash on Delivery (COD) Bank Deposit 4-5 working days
eSewa Wallet To be credited to eSewa wallet 3 working days
Khalti Wallet To be credited to Khalti wallet 3 working days

If you're well aware or fully satisfied with our return and refund policy. You can click below!

Place Return Request!